Privacy Policy2018-02-09T18:05:25+00:00

Privacy Policy

This privacy statement has been created in order to demonstrate our firm commitment to protecting customer privacy.

Your personal information is exactly that, yours. By browsing the web you often share little bits of information here and there that make your shopping experience faster, safer and more convenient.

Information We Collect

If you open an account on our site, we need your contact information including your name, e-mail address and mailing address. We use your purchase history, contact information and other registration information to send you information and to otherwise enhance your shopping experience.

When you visit our website, we also collect some basic information that does not identify individual users. We use this information to determine our users’ demographics and interests, so that we can better understand and serve our users.

What do we collect and why?

We collect various pieces of information at different stages of your buying journey, depending on what stage you are at and why we collect it.

Some of this information is considered to be Personally Identifiable Information (PII), however this is only collected with your explicit consent, stored securely and processed accordingly.

Recipient Information

We collect what we refer to as ‘recipient information’ or ‘recipient details’ under the understanding that this information is required to ensure a safe and sound gift delivery.

We keep recipient details completely separate from customer details. We never send promotional messages, marketing communications or any form of unsolicited contact to details collected in the recipient details.

To ensure a safe delivery, we collect the following information:

  • Recipient Name
  • Recipient Address
  • Recipient Telephone Number – Only used for safe delivery

Customer Information

Florist Marketplace collects the following information from the purchaser:

  • Name
  • Email Address
  • Telephone Number
  • Order Occasion
  • Card Message
  • IP Address – Used for Fraud & Loss Prevention
  • User-ID – The User-ID allows us to recognize multiple visits, interactions and engagement with better accuracy. This allows us to provide a consistent service to you as a user.


“Cookies” are small files which store certain information about your activity on the website and are stored on your computer’s hard drive. Our cookies do not contain any personally identifying information. We use cookies to let us know that you are a prior customer, so that you don’t have to reenter information you gave us on your prior visits. Most web browsers automatically accept cookies, but most allow you to instruct your browser to prevent the use of cookies. However, if you disable cookies, you will not be able to use certain features of this website.

Our Use and Disclosure of Your Information We may send emails to our users announcing special promotions, changes in our services or other information we believe will be of interest to our users. If you prefer not to receive email, you can send us an email with the subject line “no emails” or reply to our email with the subject line “no emails”.

If you send us personal correspondence, such as emails or letters, or if other users or third parties send us correspondence about your activities on our site, we may collect such information. We may use that information and other information that we obtain from your use of our site to resolve disputes, troubleshoot problems and enforce our agreement for Terms of Use.

We may share aggregate statistics about our sales, traffic patterns and related site information with other businesses, but these statistics will include no personally identifying information.

We may occasionally share customer names and addresses with reputable vendors. Of course, you can choose not to let us share your personal information with any other vendors, by sending an email to us with the subject line “don’t share my information”.


This site has security measures in place to protect the loss, misuse and alteration of the information under our control.

All user credit card information is securely communicated using secure socket layer (SSL) software, which is the industry standard and among the best software available for secure commerce transactions.

All user information stored on our server is stored in an encrypted format. Notwithstanding these efforts, we caution you that “perfect security” does not exist on the Internet.

Linked Sites

If this site contains any links to other websites, we are not responsible for the privacy practices or the content of such websites.

Changes to Privacy Statement

We may update this Privacy Statement from time to time. You should check this page periodically for changes. By using our site, you consent to the collection and use of your information by us as described in this Privacy Statement.


The website, graphics, its design and layout, look and appearance and any necessary software used is the exclusive property of Florist Marketplace.  Other content seen in sponsor advertisements or any information presented on the website is protected by copyright, trademarks, service marks, patents or other proprietary rights.


All information found on our website is intended for guidance only.  Florist Marketplace will not be liable or responsible for any damages or losses caused as a result of viewing all or part of the website materials. We are not liable or responsible for any inaccuracies, errors or omissions obtained from the use of the website or its contents.  Any advice received via the website are not intended and should not be relied upon for any personal, professional or legal decisions you chose to make.  Although we take all necessary measures to ensure that the website is safe for users, it is still possible that material may be susceptible to data corruption, viruses, interception and unauthorized amendments for which Florist Marketplace does not accept liability or responsibility for any losses you may incur as a result. Any advertisements, including banners and pop-ups shown on the website do not imply endorsement of the services or products advertised. If you are not satisfied with any portion of the contents and materials viewed or take issue with the terms of use, you may discontinue use at any time.

Questions and Comments

We welcome your questions and comments about this Privacy Statement: