Substitution Policy2018-10-14T12:30:42+00:00

Our Substitution Policy

Occasionally, substitutions of flowers or containers maybe necessary due to temporary seasonal availability issues. If this is the case with the flowers you’ve selected, we will ensure that the style and color scheme of your arrangement is preserved and will only substitute items of equal or higher value. This will also ensure your arrangement of flowers is delivered in a timely manner.

Flowers

  • In arrangements of assorted flowers, the colors shown online will be used if at all possible, even if this means substituting other kinds of flowers of equal or greater value.
  • For one-of-a-kind flower arrangements, such as all roses or all lilies, we will make every attempt to match the flower type, but may substitute with another color.
  • If the floral container shown online is not available, a similar container will be used.

Plants

  • For green and blooming plants, similar plants may be substituted of equal or greater value.
  • For one-of-a-kind plants, such as orchids, we will make every attempt to match the plant type, but may substitute with another color.
  • If the plant container shown online is not available, a similar container will be used.